Gaming Computer Tech Support

I ordered this monitor on Saturday evening, Dec. 2, and received it in Bethesda, MD, early the following Monday morning. Well done, as usual, B&H Photo! I unpacked it and set it up, only to find that the proprietary BenQ Palette Master Ultimate software wouldn't recognize either the monitor or my colorimeter. You need the BenQ software to perform a hardware calibration. Other calibration software, even Calman's at $2000, will only perform a software calibration. I called BenQ tech support and was delighted to discover it's U.S.-based. I was not so delighted to have them tell me, however, that the problem with the software had arisen a few weeks ago, and they did not yet have a solution. The BenQ engineers thought a recent Windows update might have made changes that caused the problem. After a few calls, the BenQ tech support staff eventually escalated me to a BenQ technical support manager. She could not have been more diligent in working with me, and after a few days, she provided new drivers for my computer's USB serial computer. Miracle of miracles, that worked! But beware! It only worked when I attached the colorimeter to the side of the monitor via a USB-A port there and to the monitor to the computer via the BenQ-supplied USB-A to USB-B cable.  Palette Master Ultimate would not recognize the colorimeter if I used its native USB-C connection when connected to either the monitor or the computer. There were times early on when I thought I would have to pack up the monitor and send it back to B&H Photo, no small task because the monitor comes in an extraordinarily large box and its packaging is like a Rubik's cube. BenQ's tech support, however, did itself proud! The image quality of the monitor is outstanding, and with the software now working, I couldn't be happier with my purchase.

I was able to print the rocktopus after calling tech support, as this is my first printer. One disappointing point was that you DO need a computer, just not all the time. The computer is needed for startup, and later for upgrading the machine and several manual controls. Its nice you can print using the SDRAM card, since Windows will reboot at some time during the day if it needs to, even if you are half way through a print. I also need to get a UPS to protect the machine during a print. Very good tech support, but I wish they had let a noob use the guide to clarify steps the builders know so well they dont write it down. Still, it is working, its very quiet and I made a model! Check out Autodesks Meshmixer, a free program for 3D printers that helped me a lot.

Best warranty & tech support!

Excellent Tech Support comes with this drive!

Works as advertised. Product tech support was awesome.

Tech support in getting this up and running was great! Works as I had hoped!

Does exactly what tech support said it would do. Charges much faster than other products.

Love it, called tech support with a problem, they walked me through and all is well.

My NetGear modem and router have worked well, and the processing speed will help me. One of your tech help individuals was very helpful, even though her direct supervisor was demeaning me through her. She (supervisor) was not aware that I could hear her to the Tech support person, and I let the tech know that I heard everything she said. The boss wanted me to just get off the phone with newer tech support person. Fortunately, I did not because I needed the help and got it from the Tech person.

Old Netgear modem hit by power surge. Tech support help me diagnose the issue, and since I was in a time crunch with a zoom meeting I was hosting in two hours, tech support once again completely walked me through set up and internet hook up—I’m a bit low tech, but now totally understand the system. The product is really great, but your tech support team is absolutely wonderful!!!