Microsoft Store Return Laptop After 30 Days

TLDR; I was forced to use the laptop and found out that I truly respected it. I ordered this based on the insane specs including two 1 TB SSD hard drives, 32GB RAM, and the remarkably slim and lightweight design. I switched from a MacBook and really wanted to stay with Mac, but needed something that could run Bluebeam and AutoCAD (engineering software), while still being ultraportable. The LG Gram checked all those boxes. My first few uses after receiving the laptop convinced me that I had made a huge mistake. I was ready to return it to go back to Mac. MAJOR HEADS UP: you cannot return or swap out opened laptops to BH Photo Video! Since I was forced to keep the LG Gram, I had to work though my two main issues. 1) It doesn't feel like a solid laptop & 2) the keyboard is off centered due to the number keypad giving typing on it a strange feeling. Luckily, I was headed out of town for a week a few days after receiving the laptop and ended up needing to knock out about 12hrs of work a day for 3 days straight. To clarify, not lucky I had to work on vacation, but lucky I was fully immersed into using the laptop. After those long days of use, I was completely familiar with the offset keyboard and the feel of the laptop, thoroughly enjoyed my time working on it, and was completely impressed with its speed, portability, and screen. Overall, I'd highly recommend this laptop that seems to fly under the radar of most online reviewers.

I have used several types of laptop computers, but Microsoft Surface Pro 7 is more than I expected :)

After my laptop's regular adapter died, I purchased this one. To my relief, it came with a large number of plugs designed to fit different computers, and it ended up suiting my Lenovo just fine. This adapter actually felt like quite a step up from the computer's original adapter: the cord is long and it plugs into wall outlets that only allow for two prongs. The major disadvantage, in my view, is its weight -- a little heavier than I expected -- but that's a minor challenge. Best of all, though, is the customer service. The adapter stopped working twelve months and a few days after I purchased it... meaning that it was already past the product's one-year warranty. I almost didn't call the company. When I did call them, however, they treated me with extraordinary gentleness and generosity. They agreed to honor the warranty even though it had technically expired. So I mailed them back the old product, and within a few days, they had FedEx'd me a brand-new one. Now *that's* honorable service. Well done, Prudent Way.

Only store that had it in stock and i had it in a few days.

This store was new to me. I didn't know anything about B&H. I did a little research with some friends and through the internet and it seemed like the best alternative. In fact it came out much better than buying it directly from Microsoft. I got everything in excellent condition, brand new, wonderful service and super fast shipping! I recommend them! very grateful and satisfied with the product! They won me as a client from now on they have my support and my loyalty! Thank you!!

Store almost all my Camera equipment/laptop in it.

I am a novice and the man at the store was a great help to me to get what I wanted. I will return to them for more equipment as I learn.

Came in a few days (actually earlier than expected). Arrived in Microsoft packaging. High Quality Product. Best price on the internet and couldn't be happier with this keyboard.

I have had several over the last 30 years . Thought I needed a new one. After I receved my new one I found one . I now have 3!

After bending over to use my laptop, this saved my back.