Microsoft Tech Support Your Computer Virus

Good computer that met my needs. B&H Tech conner set it up and transfer my microsoft and quicken accounts. They also connected the wireless mouse to it.

Bought this Dell Optiplex 7010 to replace an older Dell computer that was getting old and slow. This new one is much smaller than my old unit, runs very quiet and stays cool. First time I have used Windows 11 but I found it pretty intuitive and the initial setup was very easy even for this low tech guy. Can't believe how fast this computer boots up! My only complaint, and this is a Microsoft issue I think, is that the installed media player has no provision to rip CD's that I can find. (Told you I am low tech). That is the main reason I bought a computer with an optical drive. I ended up having to download the legacy media player from the Microsoft store and now I am a happy camper. Great machine so far.

I am very happy with this computer. Microsoft makes transferring everything a breeze.

Excellent computer, far better than any Microsoft based computer that I have used

The equipment is great. Your support however, was terrible.

I ordered this monitor on Saturday evening, Dec. 2, and received it in Bethesda, MD, early the following Monday morning. Well done, as usual, B&H Photo! I unpacked it and set it up, only to find that the proprietary BenQ Palette Master Ultimate software wouldn't recognize either the monitor or my colorimeter. You need the BenQ software to perform a hardware calibration. Other calibration software, even Calman's at $2000, will only perform a software calibration. I called BenQ tech support and was delighted to discover it's U.S.-based. I was not so delighted to have them tell me, however, that the problem with the software had arisen a few weeks ago, and they did not yet have a solution. The BenQ engineers thought a recent Windows update might have made changes that caused the problem. After a few calls, the BenQ tech support staff eventually escalated me to a BenQ technical support manager. She could not have been more diligent in working with me, and after a few days, she provided new drivers for my computer's USB serial computer. Miracle of miracles, that worked! But beware! It only worked when I attached the colorimeter to the side of the monitor via a USB-A port there and to the monitor to the computer via the BenQ-supplied USB-A to USB-B cable.  Palette Master Ultimate would not recognize the colorimeter if I used its native USB-C connection when connected to either the monitor or the computer. There were times early on when I thought I would have to pack up the monitor and send it back to B&H Photo, no small task because the monitor comes in an extraordinarily large box and its packaging is like a Rubik's cube. BenQ's tech support, however, did itself proud! The image quality of the monitor is outstanding, and with the software now working, I couldn't be happier with my purchase.

I was able to print the rocktopus after calling tech support, as this is my first printer. One disappointing point was that you DO need a computer, just not all the time. The computer is needed for startup, and later for upgrading the machine and several manual controls. Its nice you can print using the SDRAM card, since Windows will reboot at some time during the day if it needs to, even if you are half way through a print. I also need to get a UPS to protect the machine during a print. Very good tech support, but I wish they had let a noob use the guide to clarify steps the builders know so well they dont write it down. Still, it is working, its very quiet and I made a model! Check out Autodesks Meshmixer, a free program for 3D printers that helped me a lot.

Your tech people helped me get what I needed and it is working very well

Best warranty & tech support!

Excellent Tech Support comes with this drive!