Poor Service Verizon Wireless

I recently upgraded to Verizon Fios Gigabit service and bought the Verizon G3100 router with WiFi 6 capabilities. Huge mistake. The router worked fine, but Verizon's awful interface and security problems caused huge problems for my business. Long story short - I had to file an FCC complaint to get a refund on my router, and bought this router to replace it. I was nervous because this is not a WiFi 6 router. Well, not a problem. It is every bit as fast as my Verizon router is with all of my current devices. Going forward, there may be new devices that would run faster on a WiFi 6 router, but I've been very happy with the speeds I'm getting on all devices (4 computers, 2 iPads, 2 phones and a variety of IOT devices) with the Synology routers. Where Synology really shines is the ease of setting it up. I unplugged the Verizon router, plugged in the Synology router, followed the easy Synology instructions, and it just worked. I also use Synology's Surveillance Station on my NAS and a variety of other Synology applications, and they all updated port forwarding and other settings automatically. Finally, and where the Verizon router completely failed, Synology has built-in VPN software that was simple to set up and also works seamlessly. Until today (30 Sep), Synology was also offering free VPN licenses for multiple connections. My only regret is that I didn't get the Synology router when I first upgraded to Gigabit service. I'll happily wait for Synology to come out with a Wifi 6e router. I don't know how long that will take, but in the mean time, this router does everything I want and need beyond my expectations.

I have a Sony wireless lav and have gone through 2 Sony lavs due to the poor design of the cable going into the connector. Talked to a B&H audio consultant on the phone and she suggested the B3. Definitely seems to be a lot stronger at the connector.

I recently discovered Ubiquity Networks products due to poor performance of all in one routers for wireless capabilities. These are by far want I wanted to isolate wireless performance and settings and provide complete extended coverage throughout my property.

Have had major issues with Gdrives and their customer service was extremely poor with several drives I bought from them that kept locking up. Have since moved all my drives to OWC drives and they have been great. Their customer service has been great too so far.

There were many reviews that mentioned poor battery life, loud noises and poor customer service. Fortunately, I haven't needed customer service. I find the device quiet and it worked as advertised. It was a bit of a learning curve to figure out, although they have good how-to video's. They just leave out a few things you need to figure out for yourself. Sony's require special menu settings as described in their documents available on their website. I like it a lot.

Good product, but VERY POOR SERVICE. ORDER sat in warehouse for over a week, before being shipped.

I have used a competing brand for years and took for granted the cumbersome interface, poor customer service, etc. New technology, right? Well the InReach Mini with its phone apps has made me wish I made the switch years ago. A great product AND great service. (More important)

went from 1 bar on a Verizon camera to 3 after install of this antenna, thanks Spypoint!!!

Poor design

Poor sound, everything else excellent! Poor sound, everything else excellent!