Sony Bluetooth Headphones Customer Service

Perfect headphones and outstanding customer service.

This has always been my go to bluetooth.  Clear calls, no compliants from the other end, and charges super fast! B&H photos customer service is amazing as well! Ive ordered here a few times and never had anyyyyy issues!

As advertised. Easy to zero. Navigation menu works well and have not encountered any issues using bluetooth. Customer service has been very responsive. So far, good product and no complaints.

Slider works as expected, I had a few questions and customer service reply was very fast and helpful, the bluetooth connection works without problems and it is stable.

It's rare seeing a pair of headphones that genuinely shine in almost every regard. But with the WH-1000XM3, Sony has created an indisputable winner, a categorically top-notch set of cans whose only shortcoming is the absence of 2.4GHz Wi-Fi connectivity, something we hardly ever see outside of the gaming market. They do have Bluetooth, though, so as long as you have a smart TV, an Nvidia Shield, a gaming laptop, or a Bluetooth-capable motherboard, you should be set for the reclusive world of active noise canceling. Unlike other noise-canceling headphones, the WH-1000XM3 use an unusually silent QN1 HD noise-canceling processor. In our testing, we found it was able to keep out most sounds, even on the crowded New York City subway. The battery does take a hit for this, but you can take solace in the fact that the WH-1000XM3 last 30 hours fully charged. After 10 minutes of being plugged in via USB-C, Sony claims they can deliver pristine high fidelity sound over five hours. And, to top it all off, volume and playback commands are touch-based. Goodbye forever, inline controls. Image 1 of 6

[This review was collected as part of a promotion.] While I've owned my fair share of Bluetooth headphones, none of them have had ANC and, honestly, I wasn't sure if I really needed a noise cancelling feature at all in my headphones. I most often listen to music while at home where it's relatively quiet, anyway. But I was excited anyway to finally try out the noise cancelling capabilities of these Sony WH-1000XM4 headphones, and I couldn't be more impressed. Even when I'm just in my bedroom listening to music, these headphones dull the sound of my noisy air purifier and bring the music into crystal-clear focus. These are great sounding headphones, but it's the ANC and attention to design and detail that really make for an impressive listening experience. With other Bluetooth headphones I've owned, even the ones that had good sound quality, I've always felt like I need to turn up my music really loud in order to properly "feel" it, which was probably terrible for my hearing health. But even at lower volumes, these Sony headphones sound clear and vibrant. The 360 Reality audio capability is really awesome as well. I set it up with my Tidal HiFi subscription and played one of my favorite albums I've heard a hundred times, yet I swear I was hearing details and depth in the music that I had never heard before. And what's even better is that these headphones have all these great features while keeping them super easy to use and super comfortable to wear. I usually wear glasses, and typically glasses plus headphones equals massive headache after more than a few minutes of use, but these Sony headphones put no pressure on my glasses. The headband doesn't dig into the top of my head either, like other headphones often do on me. This level of comfort, in combination with long battery life, means that I can use these for many hours with zero worries, just pure focus on the music. What more could you want?

[This review was collected as part of a promotion.] These bluetooth headphones by Sony are the absolute best. The features that come with this device are is what's needed especially with noise cancelation, easy connectivity, sound customization within the app and comfort with wear. These headphones are worth every dollar and cent.

After researching for a good pair of bluetooth headphones and finally committed to the Sony WH-1000XM3. Sound quality is amazing while doing a great job canceling out any noise. Touch controls seem to work flawlessly and battery life is great. I would definitely recommend these to anyone.

These are amazing - Marshall sent me these as a replacement for my other headphones which needed warranty work - amazing customer service and even better sound quality.

The headphones are made with care and are very durable. I got my first pair and it was defective due to the touch controls malfunctioning. I went though customer service and they sent me a brand new pair (guess sony stepped up their customer service). The new pair works great. The sound is outstanding and the NC puts u on another planet. Another great feature is the app to change EQ and other sound options like Noise Cancelling levels. The headphones are amazing compared to beats and other headphones in the $ range. I 100% recommend.