This NewTek 4-Hour Professional Services Plan is a block purchase of four hours of professional services related to your NewTek product. These services include product training, commissioning, workflow design and commissioning, installation oversight, interface customization, system automation, and solution support.

The support plan expires after 18 months, and a three-week notice is required to arrange for the service. Please note that the service plan does not cover travel or travel-related expenses.

Covers On-Site Service Time    Covers Commissioning, Training    Covers Installation, Workflow Design    Covers Interface Customization    Covers System Automation    Covers Solution Support    Valid for 18 Months    3-Week Notice Is Required    Travel and Related Expenses Not Covered

Enlist NewTek Professional Services to personally evaluate your product integration and workflow. Our technical experts will confirm proper installation, connection, configuration, and interoperation to ensure desired performance and results.

Prepare for success with the only source for on-site, factory-authorized NewTek product training. NewTek's professional instructors will guide your team through your choice of standard training sessions or lead them through a custom training program designed just for you.

Tap into the deep product knowledge and industry experience of seasoned professionals at the design stage, to resolve a production dilemma, or to plan a technology upgrade. Offering invaluable analysis, insight, and recommendations, NewTek Professional Services experts have the know-how to turn your "what-if" into a best practice.

Increase the efficiency and productivity of your productions, collaborating with video specialists to design and develop sophisticated applications for automation and control that are unique to your needs, or to simplify your workflow for operators of any experience level.

Related Questions and Answers

Q: 1. How much latency in video and audio is added using NDI?

A: When using NDI, it is of utmost importance to have a strong infrastructure (internet), as NDI and its qualities are highly reliant on the internet connection that both you and your viewer have.

Q: 2. Does the Newtek TC410 Plus include 2 monitors, computer keyboard and switcher?

A: No, those items are not included with the NewTek TriCaster TC410 Plus. A purchase of this NewTek TriCaster TC410 Plus includes the following items: NewTek TriCaster TC410 Plus Rack Ears Limited 1-Year Warranty

Q: 3. I don't see 16 NDI input on back of switcher, it is another open card you need to add ?

A: With the NewTek TriCaster TC1 (2 RU), 16 NDI inputs can be brought over a network, or one can use an encoder connected to the network like the NewTek NC2 Studio I/O Module, which converts SDI feeds into NDI. See the link below: https://bhpho.to/3AIFrB8

Q: 4. Does this item come with a surface controller and how many inputs are there?

A: Yes, The control surface shown in the images would be included. Also the NewTek Tricaster 410 Plus has the following connections. INPUT - Network Video Input8 x IP video inputs via NDI, res-independent, with support for key and fill 4 x HD/SD-SDI connections supporting video input in any combination of standard formats, resolutions, and frame rates OUTPUT - Network Video Output4 x independent IP video mix outputs via NDI® SDI Video Output2 x independently configurable HD/SD video outputs, with support for up to 4 simultaneous external connections More info about the control panel included in the kit. https://bhpho.to/3G3xjxf

Q: 5. How we can add 4 SDI inputs ?

A: unit already features 4sdi inputs as well the other outputs Supports any combination of up to 16 simultaneous inputs of SDI or NDI at up to UHD 4K at 59.94 fps. 16 x NDI 4 x BNC, SD/HD/3G-SDI 1 x Stereo Balanced XLR Line Input 3 x Stereo Balanced TRS Line Input

Q: 6. is this version of TC compatible with the Timewarp replay system?

A: Yes. In the NewTek control software, while using the NewTek TriCaster TC410 Plus (B&H# NETC410P), starting on the NewTek software home page you can go to the launch panel and then to Add-Ons, and finally to NewTek Control Surfaces. You will add the TimeWarp control surface there. You can read more about that on p.206 of the manual: https://bhpho.to/3lwh010

Q: 7. If I am upgrading from a tricaster broadcast will I be able to use my existing switcher, keyboard and monitors?

A: That depends on the equipment that you have right now. For questions regarding NewTek Tricaster products reach out to our Studio Sales Team at TheStudio@bhphoto.com. Send as many details as you can about your current Tricaster setup and our Studio Sales Team will let you know which components are compatible with the TC1.

Q: 8. Is there a way to connect Sony RM-IP500 and use one of Tricaster SDI outputs to monitor camera selected on RM-IP500 panel?

A: We are not aware that the Vizrt TriCaster TC1 (2 RU) would support this configuration. Also the RM-IP500 does not have an SDI input or show the camera view on it's built in screen.

Q: 9. How many camera inputs does this switcher have?

A: This will have 4 BNC (HD-SDI / SD-SDI) inputs and you also have 8 RJ45 inputs for NDI sources.

Q: 10. whats the difference between the NC1io and the NC2io?

A: What the NewTek NC2 Studio I/O Module offers over the NewTek NC1 Studio I/O Module (1 RU) is 12G-SDI and 10 GbE and support for NDI 5.