Add a 1-Year Support Plan to your Polymotion Chat Pro software, The support plan includes software updates, access to support content and communication, and training content for one year.

Support Plan for Chat Pro    Includes Software Updates    1-Year Duration    Support Access, Training Content

Related Questions and Answers

Q: 1. does this work with the clearone chat 170s?

A: This can also be used for the Chat 170 units.

Q: 2. In the carrying case, how long is the total package? I'm trying to figure out how much space I need for the whole package, unassembled, in the case.

A: Top to bottom of the case = 60 It's plenty of room for the light stands and some.

Q: 3. will this work with the Xeen cinema lenses support foot?

A: Yes, when paired with an appropriate 15mm rod system, such as the SHAPE Compact Revolt Shoulder Baseplate (SKU: SHBP20), this lens support should work well with most Xeen lens and camera set ups, although some camera systems may require a riser on the camera side such as the Shape Paparazzi Riser SHRISERPA1.

Q: 4. Hi, what's the minimum height I can achieve with the 1/4" 20 head? I have only 1.1cm of clearance between my rod and my cine lens foot.

A: Yes, The SHAPE Universal Lens Support Pro has a minimum supported distance of 1.1cm The minimum height is actually 1.1 cm, meaning the silver tube is all the way down inside the rod bracket, only the ¼-20 thread is above the rod bracket opening. Also, The whole lens support can be installed upside down by the way for even more clearance.

Q: 5. Is the diameter of the support rod 15mm?

A: Yes, this supports 15mm rods.

Q: 6. Are the stands available individually? We have one that was destroyed...

A: Unfortunately, the specific stands offered in this kit are not available on their own.

Q: 7. Is there a tightening mechanism to secure the lens support to the rod? Seems like its not completely secured to the rod system.

A: Hi Victor,Thank you for your question. There is a silver knob in the center, below the main rod bloc to tighten the bloc on rods.We hope this helps and we thank you for your interest in our products.The SHAPE team

Q: 8. Will this provide coverage to full frame? and how wide of a lens is it compatible with at full frame?

A: The Letus35 AnamorphX-PRO 1.33x Adapter with Lens Support will work with full frame sensors and lenses. The widest supported prime lens that can work without vignetting would be 50mm. For more info on the Letus35 AnamorphX-PRO 1.33x Adapter with Lens Support, please use the following link. See: https://kb.letus.net/faq-for-the-anamorphx-anamorphic-adapters/

Q: 9. Can this be compatable to canon cn e 14.5-60 mm t/2.6 pl lens on black magic design 4k pl mount camera(the big one) as the lens foot on this lens too long and goes beyond the 15mm rods on the ursa camera

A: Hello Asok,Thank you for contacting us! Yes it is! We've installed it before on setups. Note that the silver cylinder in the middle of the lens support can be moved up or down to adjust to the size of the lens. You should be able to mount it underneath the lens without a problem. We hope this helps and we thank you for your interest in our products. The SHAPE team.

Q: 10. Does the support rod slides out if there is no Y shape support attached to one end? Can people easily lose the center rod?

A: Yes it would slide out.