Add protection for your equipment and peace of mind with 24/7 elite access to support with the Protek Ultra Coverage Plan from NewTek. The ProTek Ultra coverage plan includes one year of premium coverage to your NewTek TriCaster TC1SP, providing you with 24/7 priority access to expert global support via phone, chat, or email.

The coverage plan extends the standard one-year product hardware warranty, and its enhanced coverage provides advanced hardware replacement, guaranteed availability of replacement parts, dedicated technical support and remote diagnosis, access to the NewTek knowledgebase, software updates, maintenance, and bug fixes, a 75% discount on NewTek online classes, priority and emergency response times, product enhancement input, ultra-level priority case handling, and written issue status reports and detailed analysis of the root cause of your issues.

24/7 Global Emergency Support    1-Year Extended Hardware Warranty    Advanced Parts Replacement    Dedicated Phone/Email/Chat Issue Support    Guaranteed Spares and Parts Availability    Advanced Shipping, Trade-In Program    Software Upgrades, Fixes, and Patches    Ultra-Level Support Case Priority    75% Off NewTek Online Classes    Product Enhancement Input

Extends standard one-year hardware warranty

Remote setup assistance

Access to NewTek knowledgebase

Dedicated 24/7 ProTek phone, email, and chat support assistance

Remote hardware diagnosis

75% discount on NewTek University online classes

Priority response with published SLAs

Guaranteed priority access and availability to advanced hardware replacements and parts

Trade-in program

Product enhancement input

Defined escalation process with continuous monitoring of SLAs, satisfaction surveys, and NPS

24/7 emergency phone technical support in English language

Ultra-level prioritized support case handling

Written status report with root-cause analysis

Related Questions and Answers

Q: 1. Is there an option to sync audio to video, when audio comes from external surface earlier than video?

A: Yes, there is control over audio latency/sync when bringing audio into the Vizrt TriCaster TC1 and Flex Control Panel Bundle.

Q: 2. If I am upgrading from a tricaster broadcast will I be able to use my existing switcher, keyboard and monitors?

A: That depends on the equipment that you have right now. For questions regarding NewTek Tricaster products reach out to our Studio Sales Team at TheStudio@bhphoto.com. Send as many details as you can about your current Tricaster setup and our Studio Sales Team will let you know which components are compatible with the TC1.

Q: 3. Does this item come with a surface controller and how many inputs are there?

A: Yes, The control surface shown in the images would be included. Also the NewTek Tricaster 410 Plus has the following connections. INPUT - Network Video Input8 x IP video inputs via NDI, res-independent, with support for key and fill 4 x HD/SD-SDI connections supporting video input in any combination of standard formats, resolutions, and frame rates OUTPUT - Network Video Output4 x independent IP video mix outputs via NDI® SDI Video Output2 x independently configurable HD/SD video outputs, with support for up to 4 simultaneous external connections More info about the control panel included in the kit. https://bhpho.to/3G3xjxf

Q: 4. If I am upgrading from the tricaster broadcast to the NewTek TC1 will I be able to use my existing switcher, keyboard and monitors?

A: Please e-mail us: askbh@bandh.com

Q: 5. If i want to use this with an existing setup of 8 SDI cameras and 2 laptops, will I have to convert an additional 6 inputs to NDI? Is there a a larger scale solution than buying 6 (or more) individual converters?

A: This has 4 SDI inputs. If you wanted to have an additional 6 sources going in, they would need to be through NDI. Newtek offers tools to make a PC an NDI Source and for the other cameras you'd need SDI to NDI converters. https://bhpho.to/3k59AyC

Q: 6. Most switchers on the market dont have a resolution scaling option so all inputs cameras and computers combined have to come in at the set resolution and frame rate. Macs have been a big problem due to their high resolution. With the mix of NDI and SDI inputs, does this Newtek Switcher take multiple resolutions?

A: The NewTek Tricaster 410 inputs support simultaneous live video sources via NDI/SDI, in any combination of supported resolutions and frame rates.

Q: 7. Does the Newtek TC410 Plus include 2 monitors, computer keyboard and switcher?

A: No, those items are not included with the NewTek TriCaster TC410 Plus. A purchase of this NewTek TriCaster TC410 Plus includes the following items: NewTek TriCaster TC410 Plus Rack Ears Limited 1-Year Warranty

Q: 8. Can this switcher create a picture-in-picture effect from 2 video sources?

A: Yes, picture in picture will be supported.

Q: 9. High school video production class, which type of switcher do you recommend?

A: This TriCaster TC410 would be an outstanding option if the budget permits. This is a professional level system that would emulate environments that students will encounter in the Broadcasting world down the line.

Q: 10. Would this work with a Tricaster 8000 Control Surface?

A: The NewTek TriCaster Mini X HDMI is compatible with the following controller: TC1SP, MiniCS, TC1LP, 8000CS, 860CS, 460CS, 460CS, 40CS, TW850, and LC11. See the link below: https://bhpho.to/460XmR0