Add protection for your equipment and peace of mind with 24/7 elite access to support with the Protek Ultra Coverage Plan from NewTek. The ProTek Ultra coverage plan includes one year of premium coverage to your NewTek 3Play 3P1, providing you with 24/7 priority access to expert global support via phone, chat, or email.

The coverage plan extends the standard one-year product hardware warranty, and its enhanced coverage provides advanced hardware replacement, guaranteed availability of replacement parts, dedicated technical support and remote diagnosis, access to the NewTek knowledgebase, software updates, maintenance, and bug fixes, a 75% discount on NewTek online classes, priority and emergency response times, product enhancement input, ultra-level priority case handling, and written issue status reports and detailed analysis of the root cause of your issues.

24/7 Global Emergency Support    1-Year Extended Hardware Warranty    Advanced Parts Replacement    Dedicated Phone/Email/Chat Issue Support    Guaranteed Spares and Parts Availability    Advanced Shipping, Trade-In Program    Software Upgrades, Fixes, and Patches    Ultra-Level Support Case Priority    75% Off NewTek Online Classes    Product Enhancement Input

Extends standard one-year hardware warranty

Remote setup assistance

Access to NewTek knowledgebase

Dedicated 24/7 ProTek phone, email, and chat support assistance

Remote hardware diagnosis

75% discount on NewTek University online classes

Priority response with published SLAs

Guaranteed priority access and availability to advanced hardware replacements and parts

Trade-in program

Product enhancement input

Defined escalation process with continuous monitoring of SLAs, satisfaction surveys, and NPS

24/7 emergency phone technical support in English language

Ultra-level prioritized support case handling

Written status report with root-cause analysis

Related Questions and Answers

Q: 1. is this version of TC compatible with the Timewarp replay system?

A: Yes. In the NewTek control software, while using the NewTek TriCaster TC410 Plus (B&H# NETC410P), starting on the NewTek software home page you can go to the launch panel and then to Add-Ons, and finally to NewTek Control Surfaces. You will add the TimeWarp control surface there. You can read more about that on p.206 of the manual: https://bhpho.to/3lwh010

Q: 2. it has Dante listed as a audio Transport Protocol. Does it come with Dante already installed or is it just Dante capable?

A: The Vizrt TriCaster TC410 Plus is dante capable. However it does require a Dante Virtual Soundcard license from Audinate (sold separately) Audinate Dante Virtual Soundcard Software Token BH #AUDVSTKRES

Q: 3. What voltage can this be plugged into? Can it be plugged into european 230V?

A: Yes, the Newtek 3Play system can be plugged into 230V. The unit comes with the US plug type.

Q: 4. Can I use my 860 control panel with the TC1?

A: Yes, The NewTek Tricaster 860 control surface will support the TC1.

Q: 5. Where can I get a replacement black ring gasket that is on the outside?

A: Unfortunately replacement parts are not available at B&H. Please contact Atlas Sound directly for assistance. a href= http://www.atlassound.com/contactmap target= _blank http://www.atlassound.com/contactmap/a

Q: 6. How we can add 4 SDI inputs ?

A: unit already features 4sdi inputs as well the other outputs Supports any combination of up to 16 simultaneous inputs of SDI or NDI at up to UHD 4K at 59.94 fps. 16 x NDI 4 x BNC, SD/HD/3G-SDI 1 x Stereo Balanced XLR Line Input 3 x Stereo Balanced TRS Line Input

Q: 7. whats the difference between the NC1io and the NC2io?

A: What the NewTek NC2 Studio I/O Module offers over the NewTek NC1 Studio I/O Module (1 RU) is 12G-SDI and 10 GbE and support for NDI 5.

Q: 8. Can I use my 460 control panel with the TC1 ?

A: Yes, the Tricaster 460 control panel is compatible with the Tricaster TC1.

Q: 9. Are there inputs that allow the addition of subtitles and graphics to the video without additional hardware?

A: this offers all the standard subtitles and graphics supported by the Newtek Tricaster systems

Q: 10. Does having four inputs mean only four camera angles would be available for replay?

A: Yes, the Vizrt 3Play 3P1 IP Replay System with Control Surface supports 4 Cameras for recording and replay. During replay you can switch between any of the 4 cameras. You also have two outputs that could be used for Program and Preview, Clean and Dirty of any other combination.