Add protection for your equipment and peace of mind with 24/7 elite access to support with the Protek Ultra Coverage Plan from NewTek. The ProTek Ultra coverage plan includes one year of premium coverage to your NewTek TC1 3 RU, providing you with 24/7 priority access to expert global support via phone, chat, or email.

The coverage plan extends the standard one-year product hardware warranty, and its enhanced coverage provides advanced hardware replacement, guaranteed availability of replacement parts, dedicated technical support and remote diagnosis, access to the NewTek knowledgebase, software updates, maintenance, and bug fixes, a 75% discount on NewTek online classes, priority and emergency response times, product enhancement input, ultra-level priority case handling, and written issue status reports and detailed analysis of the root cause of your issues.

24/7 Global Emergency Support    1-Year Extended Hardware Warranty    Advanced Parts Replacement    Dedicated Phone/Email/Chat Issue Support    Guaranteed Spares and Parts Availability    Advanced Shipping, Trade-In Program    Software Upgrades, Fixes, and Patches    Ultra-Level Support Case Priority    75% Off NewTek Online Classes    Product Enhancement Input

Extends standard one-year hardware warranty

Remote setup assistance

Access to NewTek knowledgebase

Dedicated 24/7 ProTek phone, email, and chat support assistance

Remote hardware diagnosis

75% discount on NewTek University online classes

Priority response with published SLAs

Guaranteed priority access and availability to advanced hardware replacements and parts

Trade-in program

Product enhancement input

Defined escalation process with continuous monitoring of SLAs, satisfaction surveys, and NPS

24/7 emergency phone technical support in English language

Ultra-level prioritized support case handling

Written status report with root-cause analysis

Related Questions and Answers

Q: 1. Is there a way to connect Sony RM-IP500 and use one of Tricaster SDI outputs to monitor camera selected on RM-IP500 panel?

A: We are not aware that the Vizrt TriCaster TC1 (2 RU) would support this configuration. Also the RM-IP500 does not have an SDI input or show the camera view on it's built in screen.

Q: 2. it has Dante listed as a audio Transport Protocol. Does it come with Dante already installed or is it just Dante capable?

A: The Vizrt TriCaster TC410 Plus is dante capable. However it does require a Dante Virtual Soundcard license from Audinate (sold separately) Audinate Dante Virtual Soundcard Software Token BH #AUDVSTKRES

Q: 3. I don't see 16 NDI input on back of switcher, it is another open card you need to add ?

A: With the NewTek TriCaster TC1 (2 RU), 16 NDI inputs can be brought over a network, or one can use an encoder connected to the network like the NewTek NC2 Studio I/O Module, which converts SDI feeds into NDI. See the link below: https://bhpho.to/3AIFrB8

Q: 4. Does the Newtek TC410 Plus include 2 monitors, computer keyboard and switcher?

A: No, those items are not included with the NewTek TriCaster TC410 Plus. A purchase of this NewTek TriCaster TC410 Plus includes the following items: NewTek TriCaster TC410 Plus Rack Ears Limited 1-Year Warranty

Q: 5. does it include backgrounds?

A: It includes more than 30 virtual sets, but you can also purchase your choice of premium ready-made sets, or create endless custom environments with the separately available optional Virtual Set Editor software.

Q: 6. How much latency in video and audio is added using NDI?

A: When using NDI, it is of utmost importance to have a strong infrastructure (internet), as NDI and its qualities are highly reliant on the internet connection that both you and your viewer have.

Q: 7. Can I use my 860 control panel with the TC1?

A: Yes, The NewTek Tricaster 860 control surface will support the TC1.

Q: 8. is this version of TC compatible with the Timewarp replay system?

A: Yes. In the NewTek control software, while using the NewTek TriCaster TC410 Plus (B&H# NETC410P), starting on the NewTek software home page you can go to the launch panel and then to Add-Ons, and finally to NewTek Control Surfaces. You will add the TimeWarp control surface there. You can read more about that on p.206 of the manual: https://bhpho.to/3lwh010

Q: 9. If I am upgrading from a tricaster broadcast will I be able to use my existing switcher, keyboard and monitors?

A: That depends on the equipment that you have right now. For questions regarding NewTek Tricaster products reach out to our Studio Sales Team at TheStudio@bhphoto.com. Send as many details as you can about your current Tricaster setup and our Studio Sales Team will let you know which components are compatible with the TC1.

Q: 10. How many camera inputs does this switcher have?

A: This will have 4 BNC (HD-SDI / SD-SDI) inputs and you also have 8 RJ45 inputs for NDI sources.