Keep your camera protected with the 5-Year CarePAK PLUS Service Plan with ADP for PTZ Cameras from Canon. Providing 5 years of coverage, this manufacturer service plan provides accidental damage protection for drops and spills and normal wear and tear as well as additional hardware coverage. Free two-way shipping and priority service mean you'll be up and running again in no time.

For Canon PTZ Cameras    Manufacturer Service Plan    Accidental Damage Protection    Additional Hardware Coverage    Priority Service & Free Two-Way Shipping

Protection from kids, pets, and life, including accidental damage such as drops, spills, power surges, and other unforeseen events.

Receive additional hardware coverage from normal wear and tear on all mechanical and electrical issues.

Free shipping to and from Canon for all service and repairs. Simply call for a pre-paid shipping label for your product.

With hassle-free service and support direct from Canon, you will never deal with a third party. Feel confident your product will be serviced by Canon factory-trained technicians using only genuine Canon parts.

No Deductible for any repair or replacement, ever.

If your product cannot be fixed and needs to be replaced, you will receive the exact same model, or better, always.

CarePAK PLUS is transferable. Purchase a product as a gift for someone else or sell it during the covered period and transfer the benefits to someone else.

No additional cost for priority service with fast, reliable repairs, and minimized downtime. Most claims are serviced and shipped within five business days, subject to availability of parts or replacement product.

Agent-assisted customer support, for all CarePAK eligible products, from a dedicated team of Canon experts via an exclusive member hotline.

Related Questions and Answers

Q: 1. Hi, i'd love answers to four questions. Is this an infra red remote control? Does it come with the ir receiver if it is? Is it rs 485? Can it open the on screen menu for a camera?

A: This is a IR remote control. That actually is a picture of our remote that comes with our Lecture Capture LC102 device. Although it will control our PTZ cameras, we have a PTZ remote control that will have more functionality including opening camera controls. I'm going to assume that B&H simply imported the wrong image to go with the description. It doesn't come with a receiver. Not sure of the RS 485 question. Let me know of any other questions. Michael.scheibel@lumensus.com

Q: 2. Is this camera compatible with the Shure Microflex Complete Wireless audio mic system?

A: Yes, the Shure Microflex Complete Wireless audio mic system can connect to the Datavideo EZ Streaming Package B2 (White) by using the Shure XCWAPT Access Point Transceiver's XLR output and adapting that to RCA or 1/4" jack audio inputs for the Datavideo SE-500HD 1920 x 1080 4-Channel HDMI Video Switcher.

Q: 3. Is this a one time purchase for the lifetime of the camera?

A: Yes, the Canon RA-AT001 Auto-Tracking Application for CR-N700/N500/N300 PTZ Cameras is a life time license for the camera upgrade.

Q: 4. Is there a demonstration on how well this works? $1,200 is a lot to dish out without knowing the quality of it's performance.

A: The Canon RA-AT001 Auto-Tracking Application for CR-N700/N500/N300 PTZ Cameras can be downloaded and used for 30 days as a trial.

Q: 5. Is there a way to toggle this feature on/off with the RC-IP100 controller?

A: The Canon RC-IP100 will have dedicated controls, once the license is installed on their cameras.

Q: 6. Waterproof?

A: The Canon PowerShot PICK PTZ Camera (White) (B&H# CAPSPW) is neither waterproof, not water resistant, nor weather resistant, nor splash resistant, nor designed for outdoor installation.

Q: 7. how do i link this remote to my camera?

A: The PTZOptics IR Remote Control for PTZ Videoconferencing Cameras is an IR remote which does not have to pair with a camera. You just have to point it at the compatible PTZOptics camera you would like to control. IR Control Shortcuts: https://bhpho.to/4dj80pn

Q: 8. I will have three CR-N500. Can I use the one download purchase for all three cameras or do I need to purchase this three times?

A: No, the Canon RA-AT001 Auto-Tracking Application for CR-N700/N500/N300 PTZ Cameras is an individual license. Multiple Canon CR-N500 Professional 4K NDI PTZ Camera with 15x Zoom (Satin Black) will need a license for each.

Q: 9. will it work on a Cannon 90 D?

A: The 3 pin version is for higher end cameras such as the Canon 5D. The 90D would need the MK Controls Lightning Bug Plus & Vello Cable Kit for Canon Sub-Mini Cameras as shown at this link: https://bhpho.to/3yyiRbT

Q: 10. Does this camera support the ONVIF protocol (e.g. so I can use it with a NAS-based security surveillance system)?

A: The Canon PowerShot PICK PTZ is designed to be a stand alone robotic stills camera. It does not support ONVIF or offer network connection capability. It would not work with surveillance setups that support Network cameras.