Get assistance setting up your NewTek product with professional Product Commissioning. This commissioning agreement provides a six-month window for installing a NewTek product with trained engineers to assist with proper cabling, network setup, software setup, and accessory setup for your NewTek device or devices.

The NewTek Field Support Group will travel to your facility, scheduled with at least three weeks notice. Product Commissioning is taxable in some areas, and travel expenses are not included. Contact ntps@newtek.com for scheduling and information.

Product Commissioning by NewTek Support    On-Site Installation & Configuration    Cabling, Software, Accessory, LAN Setup    Scheduling Requires 3-Week Notice

Related Questions and Answers

Q: 1. it has Dante listed as a audio Transport Protocol. Does it come with Dante already installed or is it just Dante capable?

A: The Vizrt TriCaster TC410 Plus is dante capable. However it does require a Dante Virtual Soundcard license from Audinate (sold separately) Audinate Dante Virtual Soundcard Software Token BH #AUDVSTKRES

Q: 2. I have Sony Alpha 7 III camera. does this product support my camera?

A: The software that the Ortery PhotoCapture 360 Turntable for Product Photography, Ortery Capture Software does not work with the A7 III.

Q: 3. Can't turntable control be done with an external controller rather than software?

A: The Ortery PhotoCapture 360XL Turntable for Product Photography is being used for professional product photography and using trigger system for Canon or Nikon via 3.5 jack for trigger cable, additional software available.

Q: 4. Will this software run on Mac OS 10.13.6 High Sierra?

A: This BH #ORPC360 can be used with MacOS 10.13 High Sierra.

Q: 5. Will this rotate standalone without a computer connected? Basically to record objects rotating for video?

A: The PhotoCapture 360M will not rotate standalone. It requires the included software to turn. It does come with the ability to record, compress, edit and save product videos. In video capture mode, the camera and turntable features are synchronized and users can create videos that spin 360, rotate a specific number of degrees or rock back and forth never showing the back of the product. All in one.

Q: 6. Does this item come with a surface controller and how many inputs are there?

A: Yes, The control surface shown in the images would be included. Also the NewTek Tricaster 410 Plus has the following connections. INPUT - Network Video Input8 x IP video inputs via NDI, res-independent, with support for key and fill 4 x HD/SD-SDI connections supporting video input in any combination of standard formats, resolutions, and frame rates OUTPUT - Network Video Output4 x independent IP video mix outputs via NDI® SDI Video Output2 x independently configurable HD/SD video outputs, with support for up to 4 simultaneous external connections More info about the control panel included in the kit. https://bhpho.to/3G3xjxf

Q: 7. Is Ortery TruView software include with this product or additional?

A: Yes, that comes with software, Installation CD with PhotoCapture 360 Software and User Guide, Photography Tips.

Q: 8. is this version of TC compatible with the Timewarp replay system?

A: Yes. In the NewTek control software, while using the NewTek TriCaster TC410 Plus (B&H# NETC410P), starting on the NewTek software home page you can go to the launch panel and then to Add-Ons, and finally to NewTek Control Surfaces. You will add the TimeWarp control surface there. You can read more about that on p.206 of the manual: https://bhpho.to/3lwh010

Q: 9. whats the difference between the NC1io and the NC2io?

A: What the NewTek NC2 Studio I/O Module offers over the NewTek NC1 Studio I/O Module (1 RU) is 12G-SDI and 10 GbE and support for NDI 5.

Q: 10. I have a Sony a7R4. Is this compatible with this is can I use the Built-in 3.5mm jack for triggering remote shutter release?

A: No, the Ortery PhotoCapture 360 Turntable for Product Photography software is not compatible with the Sony A7R 4.