This 5-year SupportNET Depot Service Plan from Sony covers repairs, periodic maintenance, and software support for the RM-IP500 Professional Remote Controller for Sony PTZ Cameras. This Depot service supports both carry-in service at Sony Regional Service Centers and mail-in service, including return shipping costs plus telephone support during regular Monday to Friday, 10:00 am to 6:00 pm (Eastern) hours.

Remedial Repair Including Parts & Labor    Periodic Maintenance, Key Parts Replaced    Software Support, Priority Phone Support    Covers Return Shipping Costs

Sony RM-IP500 Professional Remote Controller for select Sony PTZ Cameras

Related Questions and Answers

Q: 1. Will this controller work with the Sony SRG-X400 PTZ camera?

A: Yes it will. The Sony SRG-X400 will be compatible with this controller.

Q: 2. Will this controller work with any VISCA over IP camera?

A: No. The following unit is designed and made for the following PTZ cams Sony BRC-X1000/1, BRC-H800/1, BRC-H900 and SRG-360SHE.

Q: 3. How smooth is the motion and do you have easing in and easing out control when shifting a camera from one position to another?

A: Hi Todd, the RM-IP500 has a speed control knob that can be adjusted while the camera is moving. There is also a PTZ trace function that can record camera moves as well as a speed preset but no easing function. ~Ralph

Q: 4. Newer Cameras like the SRG-X120 do not respond to exposure control dials on the RM-IP10, so I'd assume that that you can dial in exposure live with this controller. Can anyone confirm?

A: Yes, the Sony RM-IP500/1 Professional Remote Controller for Select Sony PTZ Cameras would be able to adjust exposure on the Sony SRG-X120 1080p PTZ Camera with HDMI, IP, and 3G-SDI Output (White, 4K Upgradable).

Q: 5. Can it adjust the focus of multiple cameras simultaneously?

A: The Sony RM-IP500/1 controller will only control one camera at a time. However. if you work with presets you can have prepositioned locations where the cameras will be in focus at the touch of a button.

Q: 6. Will the SRG-300SE work with this particular controller? I am trying to control a SRG300SE and a SRG360SHE on the same controller.

A: We list both the SRG300SE and SRG360SHE as working with this controller.

Q: 7. Is this controller compatible with Sony BRC-H700?

A: Hi, Jeremy! Yes, via RS422 but you will have to make your own cable from the included green phoenix adapter on the PTZ camera to an RJ45 connector on the controller. All pinouts are included in the included literature from each device. ~Ralph

Q: 8. One user remarked that he used a Decimator MD Quad multi-viewer with this controller. Because the Sony controller is DB15 out - and the Decimator MD Quad is RJ45 in - I'm wondering if you would know if he used a db15 modular adapter for this?

A: We are not aware of any specific adapter to allow this product to be used with the Decimator MD Quad Multi-Viewer. This would be a question best answered by Decimator directly. Feel free to email us at ask@bandh.com for additional assistance.

Q: 9. Does the GPI contact out basically provide contact closure for what camera you are currently controlling? I would like to use it to switch the cameras video to the operators video monitor. (in stead of just doing a quad view)

A: In order that we may best assist you, please write us at: provideo@bhphoto.com.

Q: 10. Can I turn auto-tracking on and off for a camera like the Sony SRG-A40?

A: You can operate PTZ Auto Framing on a browser by connecting the camera to the computer.