Stay protected with the 5-Year CarePAK PLUS Service Plan with ADP for PTZ Cameras from Canon. Providing five years of coverage, this manufacturer service plan provides accidental damage protection for drops and spills and normal wear and tear as well as additional hardware coverage. Plus, image recovery is included for cameras with a memory card slot. Free two-way shipping and five business day service mean you'll be up and running again in no time.

For Canon PTZ Cameras    Manufacturer Service Plan    Accidental Damage Protection    Additional Hardware Coverage    Five Business Day Service    Free Two-Way Shipping

Protection from kids, pets, and life including accidental damage such as drops, spills, power surges, and other unforeseen events.

With image recovery, we can help retrieve your lost or corrupted images or videos, so you won't lose your precious memories.

Please note, image recovery is included with cameras with a memory card slot only.

Receive additional hardware coverage from normal wear and tear on all mechanical and electrical issues.

Free shipping to and from Canon for all service and repairs. Simply call for a pre-paid shipping label for your product.

With hassle-free service and support direct from Canon, you will never deal with a third party. Feel confident your product will be serviced by Canon factory-trained technicians using only genuine Canon parts.

No Deductible for any repair or replacement, ever.

If your product cannot be fixed and needs to be replaced you will receive the exact same model, or better, always.

CarePAK PLUS is transferable. Purchase a product as a gift for someone else or sell it during the covered period and transfer the benefits to someone else.

No additional cost for priority service with fast, reliable repairs and minimized downtime. Most claims are serviced and shipped within five business days, subject to availability of parts or replacement product.

Agent-assisted customer support, for all CarePAK eligible products, from a dedicated team of Canon experts via an exclusive member hotline.

Related Questions and Answers

Q: 1. Will this work for the Avaya Huddle HC020?

A: No, the Avaya is not on the roster of compatible devices.

Q: 2. weather resistance? or rain gear?

A: The Datavideo HDBaseT PTZ Camera with 20x Optical Zoom is not weather resistant. There is no dedicated rain cover but a generic rain cover will suffice.

Q: 3. can connect to a switch instead of a router ?

A: Unfortunately, with the nature of this product's workflow, either the Datavideo PTZ or motorized heads connect to a router to operate over a network or to the controller itself over ethernet. Switching between video feeds is done through a dedicated switcher. Page 8 within the manual shows this. https://bit.ly/3A6q16G

Q: 4. Will this work with both PIXELab IFW45WM - Outdoor Long Range optical Zoom Camera & PIXELab IPW42W - Outdoor Wide Lens 180 degree Camera?

A: This is a universal mount and it works with a wide range of PTZ camera models. Your security camera should be able to mount to this mount however it is not really designed for cameras like the PIXELab IFW45WM.

Q: 5. Will it work on a R6 ?

A: The MK Controls Lightning Bug Plus & Vello Cable Kit for Canon 3-Pin Cameras is compatible with the Canon R5.

Q: 6. I will have three CR-N500. Can I use the one download purchase for all three cameras or do I need to purchase this three times?

A: No, the Canon RA-AT001 Auto-Tracking Application for CR-N700/N500/N300 PTZ Cameras is an individual license. Multiple Canon CR-N500 Professional 4K NDI PTZ Camera with 15x Zoom (Satin Black) will need a license for each.

Q: 7. I have a Canon R7. Will this work with that camera?

A: The MK Controls Lightning Bug Plus & Vello Cable Kit for Canon 3-Pin Cameras is not compatible with the Canon R7. For that camera you need this version with the sub mini connector. https://www.bhphotovideo.com/c/product/1716419-REG

Q: 8. can this camera be mounted on a tripod?

A: Yes, this can be mounted on a tripod.

Q: 9. What gear is included in the two packages B, and B1; and what are the specs? there is no gear list, nor any other pictures to infer what is there.

A: We have a "What's in the Box?" section on most of our listings, whenever the manufacturer makes that information available, which in this case, we do have it listed on our product pages, but for your convenience I will list the information here... Primarily, there are differences in the types of switcher and camera included in each package... Here are the listings: For Package B Datavideo SE-500HD 1920 x 1080 4-Channel HDMI Video Switcher AD Switch with AC Cord (12 VDC) Limited 1-Year Warranty, Extendable to 2-Year if Registered Within 30 Days Datavideo NVS-33 H.264 Video Streaming Encoder and MP4 Recorder 12 VDC Power Adapter Limited 1-Year Warranty Datavideo 20x HDBaseT PTZ Camera with HDBaseT Receiver Box and Power Supply Datavideo HDBaseT PTZ Camera with 20x Optical Zoom HDBaseT Receiver AC Cord 48 VDC Power Adaptor Phoenix to RJ45 Connector Limited 1-Year Warranty, Extendable to 2 Years with Product Registration Datavideo CAT6 Cable for HS-1600T and HS-1500T (100') Datavideo CAT6 Cable for HS-1600T and HS-1500T (100') Package B1 Datavideo NVS-33 H.264 Video Streaming Encoder and MP4 Recorder 12 VDC Power Adapter Limited 1-Year Warranty Datavideo SE-650 HD 4-Channel Digital Video Switcher Power Supply Limited 1-Year Warranty, Extendable to 2-Year If Registered within 30 Days Datavideo PTC-150 HD/SD PTZ Video Camera (Black) IR Remote Controller Camera Mounting Bracket Table / Ceiling Mounting Bracket Mounting Screws 12 VDC Power Adapter and Cord Limited 1-Year Warranty; Extendable to 2 Years with Product Registration within 30 Days of Purchase Datavideo CASDI50 50 ft. Male to Male BNC Cable CASDI50 50 ft. Male to Male BNC Cable Limited 1-Year Warranty

Q: 10. will it work on a Cannon 90 D?

A: The 3 pin version is for higher end cameras such as the Canon 5D. The 90D would need the MK Controls Lightning Bug Plus & Vello Cable Kit for Canon Sub-Mini Cameras as shown at this link: https://bhpho.to/3yyiRbT