Minimize downtime with the 3-Year Promise ServicePlus Support with Next Business Day for Vess J2000 JBOD with Drives from Promise Technology. Providing 3 years of coverage, this manufacturer support plan includes next business day service and 24x7 tech support, allowing you to quickly recover if a part should fail.

For Vess J2000 JBOD with Drives    Manufacturer Support Plan    Next Business Day Service    24x7 Tech Support

ServicePlus support ensures the rapid dispatch and installation of critical replacement components. In addition to next business day service, this plan works in conjunction with 24x7 tech support to reduce downtime and get you back up and running in a flash.

This support plan is compatible with Vess J2000 JBOD and all field-replaceable units (FRUs), such as complete drive modules (including tray, hard drive, and mux board if utilizing a SATA interface), drive trays (with Promise part numbers), mux boards (with Promise part numbers), RAID controllers, and I/O, power supply, and blower modules.

Service personnel will install the replacement part and retrieve the failed component.

Simple instructions allow subscribers to register their service either online or over the phone. Thereafter, subscribers can track the status of their coverage and warranty through the Promise website.

Related Questions and Answers

Q: 1. Oops. Can I partition it into 3 separate spaces and keep the raid 5?

A: The Pegasus2 R6 Thunderbolt 2 RAID Storage Array will appear to the computer as one physical drive. It can be partitioned like any other external drive, keeping the RAID.

Q: 2. In an event of a drive failure. What can I use as a replacement?

A: SCOTT - I don't know. I've had it for a few months now - works great, super fast, but no failures yet so I haven't had to deal with that issue. Mike

Q: 3. What is the read/write speed of this model running at RAID-0? I want to buy a working RAID running at RAID-0 and a backup RAID running at RAID-6.

A: Preconfigured in Raid 5 (w/Blackmagic speed test) I got 828 write and 834 read. Once in Raid 10 (and walked through by tech support leaving all settings, sector sizes etc. in default) the test revealed 589 write and 629 read. I read in one of the reviews here that someone got 1,200 overall in Raid 5! I've got the latest Mac Pro w/processor 3.5 GHz 6-Core Intel Xeon E5, Memory 64 GB 1866 MHz DDR3 ECC, Thunderbolt 2... Don't know how they got that speed... Also, sorry I didn't answer your question about Raid 0 or Raid 6 speed. I saw people chiming in otherwise, and noticed at the moment this is the only speed related post here.

Q: 4. Which SATA drives will we be getting? Brand?

A: Toshiba 3.5-Inch 3TB 7200 RPM SATA3/SATA 6.0 GB/s 64MB Hard Drive DT01ACA300

Q: 5. Does this cover Probook 450 G3 also?

A: No, this plan doesn't cover the probook series.

Q: 6. Is this compatible with PC?

A: Promise currently has Windows 7, 8, and 10 drivers for the Pegasus2 R6.

Q: 7. How does this register on the product that I bought the extended warranty? I have the ProBook 450 15.6 inch G9 Notebook PC -

A: When you purchase the HP 3-Year Next Business Day Onsite Hardware Support for Laptops and Mobile Thin Clients, you will receive a registration email with instructions to complete registration. Please note that we do not have the ProBook 450 15.6" G9 Notebook listed as a model that this plan covers.

Q: 8. Does the HP650 come with an equilivant warrant for the first year? Does the 3 year additional coverage star when you buy it or after the initial factory warranty runs out?

A: The HP650 would only provide a One-year limited hardware warranty. Also HP 3-Year Next Business Day Onsite Hardware Support for DesignJet T630 & T650 24" Plotter Printers would start from date of purchase.

Q: 9. Is this RAID a hardware or software based RAID?

A: hardware based raid within the unit, there is software to configure -- it has worked flawlessly for over a year

Q: 10. Is it applicable worldwide?

A: This is a US only warranty.