Get assistance in a jiffy with the 1-Year Extended 24x7 Phone Support Plan for Pegasus R4 and R6 Units from Promise Technology. Featuring 1 year of coverage, this manufacturer support plan makes phone support available 24x7, allowing you to resolve critical issues quickly.

For Pegasus Series R4 and R6    Manufacturer Support Plan    24x7 Phone Support

Related Questions and Answers

Q: 1. Which SATA drives will we be getting? Brand?

A: Toshiba 3.5-Inch 3TB 7200 RPM SATA3/SATA 6.0 GB/s 64MB Hard Drive DT01ACA300

Q: 2. Oops. Can I partition it into 3 separate spaces and keep the raid 5?

A: The Pegasus2 R6 Thunderbolt 2 RAID Storage Array will appear to the computer as one physical drive. It can be partitioned like any other external drive, keeping the RAID.

Q: 3. Is this RAID a hardware or software based RAID?

A: hardware based raid within the unit, there is software to configure -- it has worked flawlessly for over a year

Q: 4. Does this cover the full cost of the data recovery process if you have to send your device in during the 3 year period?

A: The SecureData 3-Year Recovery Protection Plan covers in-lab data recovery for covered devices within a 3-year period.

Q: 5. Is this compatible with PC?

A: Promise currently has Windows 7, 8, and 10 drivers for the Pegasus2 R6.

Q: 6. spare disk ?

A: Yes, the Pegasus2 R6 supports spare disks to be set in the configuration software.

Q: 7. Does this cover the battery too?

A: This is a service upgrade to your current warranty.

Q: 8. Do the Pegasus2 RAIDs internally support encryption, or do I need to reformat them with Apple's Disk Utility as Mac OS Extended (Jounaled, Encrypted) ?

A: The Pegasus2 R6 does not support hardware encryption. You would need to reformat with an encrypted filesystem as you suggested, or use a third party option.

Q: 9. What is the read/write speed of this model running at RAID-0? I want to buy a working RAID running at RAID-0 and a backup RAID running at RAID-6.

A: Preconfigured in Raid 5 (w/Blackmagic speed test) I got 828 write and 834 read. Once in Raid 10 (and walked through by tech support leaving all settings, sector sizes etc. in default) the test revealed 589 write and 629 read. I read in one of the reviews here that someone got 1,200 overall in Raid 5! I've got the latest Mac Pro w/processor 3.5 GHz 6-Core Intel Xeon E5, Memory 64 GB 1866 MHz DDR3 ECC, Thunderbolt 2... Don't know how they got that speed... Also, sorry I didn't answer your question about Raid 0 or Raid 6 speed. I saw people chiming in otherwise, and noticed at the moment this is the only speed related post here.

Q: 10. Purchased along with Canon XA40, will it automatically go into effect when I register camera or do I have to activate this extended warranty?

A: When purchasing it with the camera it will automatically be tied to the serial number and activated. You should double check it on Canon's website if you would like.