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Related Questions and Answers

Q: 1. My current subscription doesn't expire until Dec 2017. I don't see how to activate this subscription in The Adobe CC website without cancelling my old subscription. Can I add this my subscription without cancelling the old one and how do I do that?

A: Yes. When you activate one of these 12 month coupons it just extends your current end date. If you pay month to month it will just push your next payment due date out 12 months. I've done this twice and it works great. Make sure you perform any activations while you are logged on to your account.

Q: 2. bought it in 2016 from you. how do I activate it?

A: As this is a download, you should have received an email with a link and a code. If you do not have that, please reach out to our customer service team at cs@bhphoto.com, or by calling in at 800.606.6969 / 212.444.6615 during normal business hours.

Q: 3. can lightroom process dng files

A: Absolutely!

Q: 4. Will I need more that one Matrox Quad Head 2 go if I would like it to show on more than four monitors?

A: Yes, the Matrox QuadHead2Go Multi-Monitor Controller Appliance can handle a maximum of four displays. Anything above that would require additional devices.

Q: 5. Are there 2 separate outputs on this encoder?

A: This encoder has both an SDI and HDMI output.

Q: 6. Will I still have control of my LR4.4 and PS 6 software I bought. I don't want to be part of the cloud or be connected to a cloud to update my software-makes me feel out of control of software I paid for. Do I get disks as before licensed as mine forever?

A: Installing the Creative Cloud Photography Plan will leave your existing software in tact, and you will have separate control over it. Creative Cloud is a subscription service. It is download only, with no disks available. When your subscription is over you would need to renew the subscription for continued use of the software. It is not a permanent license.

Q: 7. How many gigabytes is it?

A: I'm not sure which OS you're using but I will answer for my OS which is Windows. The total package is approximately 3.6GB to install the Creative Cloud down loader and updater, which you load first, and the two programs Lightroom and Photoshop. Hope this helps your inquiry!

Q: 8. Already own LR6 DVD, I want to use PS also, any discount to subscribe?

A: This Creative Cloud product is for both Lightroom, and Photoshop. There is no discount for pre existing software.

Q: 9. Can I add this to my existing Subscription ?

A: Yes. When you go to apply it to your account it will change the subscription payment date based on the length of the plan purchased.

Q: 10. How many computers can you use this license for? I have a windows PC now but will soon get a mac in a few months and would like to be able to use it on both if possible, I own LR5 on disc and you are able to install it on 2 pcs simulataneously. Is this CC allow the same or not?

A: From the research I have done you can install it on as many computers as you like but you can only have two activated at any one time.