The Milestone 5-Year Care Plus for XProtect Expert BL is a five-year software upgrade plan for your existing XProtect Expert VMS base license. The base license includes three XProtect clients (interfaces) that enable users to access live and recorded video to gain real-time situational awareness and investigate incidents. The clients share common design and basic functionality, simplifying switching between the interfaces as your needs require. XProtect Expert also includes a generic framework for handling metadata, dual authorization capability, multi-live streaming video, and support for XProtect's optional Smart Wall.

Please note that your original license for the VMS software does not expire; however, support for upgrades and updates requires an active SUP. This SUP is for XProtect Expert VMS systems that have current SUPS that have not expired, and provides five years of support.

Provides 5 Years of Support

Provides software upgrade support for your existing XProtect VMS system for five years, for systems that have not lapsed their SUP coverage.

Related Questions and Answers

Q: 1. can i use the same device license on multiple computers for monitoring and control the same camera from different locations?

A: No, the Milestone XProtect Expert Video Management System Base License license would reside on a single server. However, Milestone has client applications that would allow you to view in multiple locations.

Q: 2. What are the details on the replacement cost? I can't tell if this plan makes sense if I don't know the numbers.

A: Hello Allan. After you purchase DJI Care Refresh, you will receive prioritized service.In NA region (US & Canada) for DJI Care Refresh Phantom 4 Pro, the first time replacement fee is $99, the second time replacement fee is $149. You'll see these details under the 'Terms of Service' section at a href= http://www.dji.com/service/djicare-refresh/info#s3. target= _blank http://www.dji.com/service/djicare-refresh/info#s3./a Thanks!

Q: 3. What is the difference between the Plus and the Basic?

A: The difference will be the DJI care offered with each package. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Plus includes one year of DJI Care Enterprise Plus coverage, which includes unlimited free repairs and replacements. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic includes one year of DJI Care Enterprise Basic coverage, which includes two low-price replacements.

Q: 4. Where the heck is my email with the download instructions and code??!?!

A: Pleas email your order number to cs@bhphoto.com to check order and download status.

Q: 5. Does it have Remote ID?

A: The DJI Mavic 3 Enterprise will now support Remote ID with the latest firmware up DJI Mavic 3 Enterprise v05.02.05.06.

Q: 6. Is the DJI RC Enterprise Pro Controller and the DJI RC Pro controller one and the same?

A: The DJI Mavic 3 Enterprise with 1-Year DJI Care Enterprise Basic has the RC Pro Enterprise Controller which has software the DJI RC Pro Remote Controller does not have.

Q: 7. I broke one of the antennas (landing gear). Where do I send it to get repaired? t Then i'd like to insure it.

A: To use your DJI care refresh you will need to contact DJI support to file a claim. www.dji.com/support

Q: 8. Does this product come with a battery? It is not listed "In the Box"

A: The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic will include one Mavic 3 Intelligent Flight Battery.

Q: 9. I want to buy an open box (OB) Phantom 4 pro+ you have in stock in B&H now. Is it eligible for the DJI refresh warranty? Thanks!

A: Hey Pablo. As long as the craft isn't already activated, DJI Care Refresh will be able to be applied. Please contact B&H Support for more info on the condition of the aircraft. Thanks.

Q: 10. Can the orientation lights be turned off?

A: The front LEDs of the DJI Mavic 3 Thermal with 2-Year DJI Care Enterprise Basic will automatically turn off when recording when LEDs are set to Auto in DJI Pilot 2. The rear LEDs are not able to be disabled at this time and it is not recommended to disable them for safety reason.