Get assistance in a jiffy with the 3-Year Extended 24x7 Phone Support Plan for Vess2000 RAID Head with Drives from Promise Technology. Featuring 3 years of coverage, this manufacturer support plan makes phone support available 24x7, allowing you to resolve critical issues quickly.

For Vess2000 RAID Head with Drives    Manufacturer Support Plan    24x7 Phone Support

Related Questions and Answers

Q: 1. In an event of a drive failure. What can I use as a replacement?

A: SCOTT - I don't know. I've had it for a few months now - works great, super fast, but no failures yet so I haven't had to deal with that issue. Mike

Q: 2. Will the unit back up my photo files within the same folders as I have them in Lightroom? Or will the photos be in some other open list format?

A: If you're backing up with time machine, yes. If these will be your working files, no. Once you move the parent folder (outside LR) you will have to refresh the folder's location so that LR knows that your photos are now in a different hard drive even if they are under the same structure.

Q: 3. Why does the info state this: Thunderbolt 3 ports is used to interface with your host system at speeds of up to 480 MB/s," this seems very slow for Thunderbolt 3? The Promise Pegasus 3 claims speeds up to 2700mb/s, and then this write up claims faster speeds for USB 3.1. This is confusing copy and some clarification would be nice.

A: The SATA hard drives in this unit are the bottleneck and are slower than the TB3 is capable of.

Q: 4. spare disk ?

A: Yes, the Pegasus2 R6 supports spare disks to be set in the configuration software.

Q: 5. How does the RAID 1 configuration work for video editing? Can you still work directly off of the drive? Working with 4K footage using FCPX & Resolve. Thanks!

A: RAID 1 is a pure backup format. You will go from 8TB capacity to 4TB capacity as one drive will simply copy the same information as the other drive. This can still be used for video editing, it just will not be as fast as a RAID 0 configuration, which is both drives acting as one.

Q: 6. WHAT COMES IN THE BOX?

A: The G-Technology G-RAID 20TB 2-Bay Thunderbolt 2 RAID Array (2 x 10TB) BH #GT0G05012 comes with: G-Technology G-RAID 20TB 2-Bay Thunderbolt 2 RAID Array (2 x 10TB) 2 x Thunderbolt Cables USB 3.0 Cable Power Cable AC Power Adapter Limited 3-Year Warranty

Q: 7. Oops. Can I partition it into 3 separate spaces and keep the raid 5?

A: The Pegasus2 R6 Thunderbolt 2 RAID Storage Array will appear to the computer as one physical drive. It can be partitioned like any other external drive, keeping the RAID.

Q: 8. Is this RAID a hardware or software based RAID?

A: hardware based raid within the unit, there is software to configure -- it has worked flawlessly for over a year

Q: 9. Is this compatible with PC?

A: Promise currently has Windows 7, 8, and 10 drivers for the Pegasus2 R6.

Q: 10. Which SATA drives will we be getting? Brand?

A: Toshiba 3.5-Inch 3TB 7200 RPM SATA3/SATA 6.0 GB/s 64MB Hard Drive DT01ACA300