Get assistance in a jiffy with the 2-Year Extended 24x7 Phone Support Plan for Vess2000 RAID Head with Drives from Promise Technology. Featuring 2 years of coverage, this manufacturer support plan makes phone support available 24x7, allowing you to resolve critical issues quickly.

For Vess2000 RAID Head with Drives    Manufacturer Support Plan    24x7 Phone Support

Related Questions and Answers

Q: 1. does it works with european dc power standards (50HZ - 220v)

A: Yes, the G-Technology 4TB G-RAID External Dual-Drive Storage System will work with voltage from 100-240v AC at 50/60Hz without an issue. Please note that it ships with a US power cord, and you will need an adapter to allow it to fit into a European outlet.

Q: 2. Is this RAID a hardware or software based RAID?

A: hardware based raid within the unit, there is software to configure -- it has worked flawlessly for over a year

Q: 3. Does this come with pre installed drives or will I need to buy that separately?

A: They are pre-installed. It's plug and play essentially.

Q: 4. Oops. Can I partition it into 3 separate spaces and keep the raid 5?

A: The Pegasus2 R6 Thunderbolt 2 RAID Storage Array will appear to the computer as one physical drive. It can be partitioned like any other external drive, keeping the RAID.

Q: 5. Do the Pegasus2 RAIDs internally support encryption, or do I need to reformat them with Apple's Disk Utility as Mac OS Extended (Jounaled, Encrypted) ?

A: The Pegasus2 R6 does not support hardware encryption. You would need to reformat with an encrypted filesystem as you suggested, or use a third party option.

Q: 6. Concerning the daisy chaining. If I connect the drive to my iMac using the USB connection, can I daisy chain via the thunderbolt facilities other G-RAID devices?

A: Daisy-chaining can only be accomplished via Thunderbolt/Thunderbolt 2/3. USB does not support daisy-chaining. To connect multiple USB devices to a single computer USB port, a USB hub is required - preferably powered.

Q: 7. spare disk ?

A: Yes, the Pegasus2 R6 supports spare disks to be set in the configuration software.

Q: 8. Are the drives hot swappable?

A: The drives are not hot swappable on this unit.

Q: 9. How does the RAID 1 configuration work for video editing? Can you still work directly off of the drive? Working with 4K footage using FCPX & Resolve. Thanks!

A: RAID 1 is a pure backup format. You will go from 8TB capacity to 4TB capacity as one drive will simply copy the same information as the other drive. This can still be used for video editing, it just will not be as fast as a RAID 0 configuration, which is both drives acting as one.

Q: 10. Is it possible to connect 2 different macs at the same time?

A: No, the drive should never be connected to more than one computer at a time. Connecting to a second computer runs a high risk of data corruption.