The Milestone 1-Year Care Plus for XProtect Corporate Device License offers one year of support for a single device used with the XProtect Corporate Base License. This manufacturer support plan is required for XProtect Corporate installation.

Please note, Care Plus is mandatory for XProtect Corporate installation (applicable to both XPCOBT and XPCODL licenses, and possibly XPCOMIDL licenses) for a minimum of one year after the initial purchase of the XPCOBT Base Server license.

For XProtect Corporate Device License    Manufacturer Support Plan    Includes Trade-In Support    Required for XProtect Corporate Install

Milestone Care Plus enables end-customers to choose the best solution for today and the future. As Milestone adds new functionality to its products on a regular basis, Milestone Care Plus lets end-customers keep up with every innovation while protecting their initial investment. Milestone Care Plus grants the end-customer access to new versions of the purchased product and offers a unique trade-in policy, where the end-customer receives 100% credit for their current Milestone product when upgrading to a newer or more advanced Milestone product.

Related Questions and Answers

Q: 1. Can the orientation lights be turned off?

A: The front LEDs of the DJI Mavic 3 Thermal with 2-Year DJI Care Enterprise Basic will automatically turn off when recording when LEDs are set to Auto in DJI Pilot 2. The rear LEDs are not able to be disabled at this time and it is not recommended to disable them for safety reason.

Q: 2. Is the DJI RC Enterprise Pro Controller and the DJI RC Pro controller one and the same?

A: The DJI Mavic 3 Enterprise with 1-Year DJI Care Enterprise Basic has the RC Pro Enterprise Controller which has software the DJI RC Pro Remote Controller does not have.

Q: 3. What items are included in this package?

A: The DJI Matrice 30 Enterprise Drone (Plus Combo) includes the DJI Matrice 30 drone, the RC Plus Remote, two TB30 Intelligent Flight batteries, a BS30 Intelligent Battery Station, a storage case, and DJI Care Refresh Plus.

Q: 4. Does it have Remote ID?

A: The DJI Mavic 3 Enterprise will now support Remote ID with the latest firmware up DJI Mavic 3 Enterprise v05.02.05.06.

Q: 5. Is this for the Current Version of Xprotect? Or is this for an older version, that we would then need to buy a SUP License to upgrade to the newest version?

A: Yes, it is for the current version. You will also need to purchase device licenses as well as Care+. Milestone will not process an order without Care+.

Q: 6. I broke one of the antennas (landing gear). Where do I send it to get repaired? t Then i'd like to insure it.

A: To use your DJI care refresh you will need to contact DJI support to file a claim. www.dji.com/support

Q: 7. How many of this license do I need for 12 Axis Cameras?

A: You will need one Axis Communications Universal Device License for Camera Station Version 5 BH #AX879020 for each camera.

Q: 8. How many cameras per Core license?

A: Each Core License is for 1 camera.

Q: 9. can i use the same device channel license multiple times on different computers to monitor and control the same camera ?

A: No, the Milestone XProtect Expert Video Management System Base License would be for a single computer installation or server. Milestone offers client software for remote view.

Q: 10. What is the difference between the Plus and the Basic?

A: The difference will be the DJI care offered with each package. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Plus includes one year of DJI Care Enterprise Plus coverage, which includes unlimited free repairs and replacements. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic includes one year of DJI Care Enterprise Basic coverage, which includes two low-price replacements.