Get peace of mind with 2-Year Care Premium for XProtect Transact Base Server License from Milestone. Providing 2 years of coverage, this manufacturer support plan includes around-the-clock tech support so you can overcome critical or time-sensitive security issues quickly. Milestone Care Premium is designed for use in high-security installations.

Please note, this license is delivered electronically via email. Milestone Care Plus must be purchased as a prerequisite for Milestone Care Premium and must be valid for the same period. An end user may only have one Milestone Care Premium contract, which must cover all Milestone products that the end user has purchased.

For Transact Base Server License    Manufacturer Support Plan    Around-the-Clock Tech Support

Related Questions and Answers

Q: 1. If I purchase the DJI REFRESH with a Phantom 4 from B&H, is it automatically registered with DJI or do I have to go to their website to register it?Thank YouCarl

A: Hello Carl. This product must be downloaded from the DJI website. You will receive a separate email with the license code to complete your order within 24 hours. Thanks.

Q: 2. Does this have Remote ID?

A: Yes, the DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Plus is Remote ID compliant.

Q: 3. Does this product come with a battery? It is not listed "In the Box"

A: The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic will include one Mavic 3 Intelligent Flight Battery.

Q: 4. Where the heck is my email with the download instructions and code??!?!

A: Pleas email your order number to cs@bhphoto.com to check order and download status.

Q: 5. can one purchase this coverage later, after the drone was purchased?

A: You can add the Autel Robotics 1-Year Care Premium Support Plan for EVO II Dual 640T RTK Rugged Bundle V3 to a previously purchased drone as long as the drone was first activated within the last 48 hours, and the drone is still within its original manufacturer warranty.

Q: 6. Is this for the Current Version of Xprotect? Or is this for an older version, that we would then need to buy a SUP License to upgrade to the newest version?

A: Yes, it is for the current version. You will also need to purchase device licenses as well as Care+. Milestone will not process an order without Care+.

Q: 7. Is there an RTK with this configuration, and how many batteries in total with this set?

A: The DJI Mavic 3 Multispectral will include the DJI RTK Module. The DJI Mavic 3 Enterprise with 1-Year DJI Care Enterprise Plus will include 1 Mavic 3 Intelligent Flight Battery.

Q: 8. can i use the same device license on multiple computers for monitoring and control the same camera from different locations?

A: No, the Milestone XProtect Expert Video Management System Base License license would reside on a single server. However, Milestone has client applications that would allow you to view in multiple locations.

Q: 9. Can this be used to extend an existing subscription?

A: No, the Malwarebytes Premium Cybersecurity Software (Download, 5-Device License, 1-Year) can not be used to extend an existing subscription.

Q: 10. Does this drone have a "Return to Control" ability for offshore use from aboard moving vessels?

A: The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic features Return to Home, where the drone will automatically return to the GPS location it took off from, but it does not have a Return to Control feature for the drone to automatically return to the pilot if the pilot has moved since the drone took off.