Get peace of mind with 3-Year Care Premium for XProtect Corporate Base License from Milestone. Providing 3 years of coverage, this manufacturer support plan includes around-the-clock tech support so you can overcome critical or time-sensitive security issues quickly. Milestone Care Premium is designed for use in high security installations.

Please note, this license is delivered electronically via email. Milestone Care Plus must be purchased as a prerequisite for Milestone Care Premium and must be valid for the same period. An end user may only have one Milestone Care Premium contract, which must cover all Milestone products that the end-user has purchased.

For XProtect Corporate Base License    Manufacturer Support Plan    Around-the-Clock Tech Support

Related Questions and Answers

Q: 1. Does it have Remote ID?

A: The DJI Mavic 3 Enterprise will now support Remote ID with the latest firmware up DJI Mavic 3 Enterprise v05.02.05.06.

Q: 2. Where the heck is my email with the download instructions and code??!?!

A: Pleas email your order number to cs@bhphoto.com to check order and download status.

Q: 3. If I purchase the DJI REFRESH with a Phantom 4 from B&H, is it automatically registered with DJI or do I have to go to their website to register it?Thank YouCarl

A: Hello Carl. This product must be downloaded from the DJI website. You will receive a separate email with the license code to complete your order within 24 hours. Thanks.

Q: 4. Is there an RTK with this configuration, and how many batteries in total with this set?

A: The DJI Mavic 3 Multispectral will include the DJI RTK Module. The DJI Mavic 3 Enterprise with 1-Year DJI Care Enterprise Plus will include 1 Mavic 3 Intelligent Flight Battery.

Q: 5. can i still purchase this care refresh for my phantom 4 pro after i passed the 48 hours time limit? i feel terrible about forgetting to buy this while my drone still not flown yet

A: Call 818-235-0789 and discuss this with them

Q: 6. Does this product come with a battery? It is not listed "In the Box"

A: The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic will include one Mavic 3 Intelligent Flight Battery.

Q: 7. can i use the same device channel license multiple times on different computers to monitor and control the same camera ?

A: No, the Milestone XProtect Expert Video Management System Base License would be for a single computer installation or server. Milestone offers client software for remote view.

Q: 8. Is this B&H Care Refresh limited to US-based Phantom 4 Pros? I have a US address but my drone is registered/activated in Australia.

A: Hello Peter. If you have an incident in Australia or the USA, your DJI Care Refresh is valid. However, if the incident occurs outside the USA, you would pay for shipping your aircraft to the US service center. To start the process you can contact us via phone, email or live chat as detailed at a href= http://www.dji.com/support. target= _blank http://www.dji.com/support./a Thanks.

Q: 9. What is the difference between the Plus and the Basic?

A: The difference will be the DJI care offered with each package. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Plus includes one year of DJI Care Enterprise Plus coverage, which includes unlimited free repairs and replacements. The DJI Mavic 3 Thermal with 1-Year DJI Care Enterprise Basic includes one year of DJI Care Enterprise Basic coverage, which includes two low-price replacements.

Q: 10. Is this for the Current Version of Xprotect? Or is this for an older version, that we would then need to buy a SUP License to upgrade to the newest version?

A: Yes, it is for the current version. You will also need to purchase device licenses as well as Care+. Milestone will not process an order without Care+.