Enjoy added peace of mind while operating your ADDERLink X-DVI PRO MS KVM and X-USB PRO USB/AV Extenders with one year of Adder Elite Service. Designed specially for businesses that operate outside of traditional business hours, the Elite service offers global 24/7 technical telephone support with prioritized call back, remote access support, and local business hour support. The advanced hardware replacement program ensures that a new device will be sent to you within one business day if the issue cannot be resolved. The Elite Service also provides you with the option to extend your device's standard 2-year warranty to up to 5 years.

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Related Questions and Answers

Q: 1. The picture for the Atlas MS-12CE is the same as the picture for the Atlas MS-10CE stand. Can you please post the correct picture for the Atlas MS-12CE stand?

A: The stand I have has the flatter base, rather than the rounded base. It seems more stable to me than the rounded version.

Q: 2. what is the difference Sachtler System aktiv8 and Sachtler System aktiv8T ?

A: The "T" stands for their Touch and Go system.

Q: 3. What arri dovetail plate is compatible with the aktiv line?

A: When working with Arri Dovetail plates they should all be universally compatible for mounting on the Sachtler Aktiv heads. Dovetail plates have multiple 1/4"-20 & 3/8"-16 Threads to allow you to attach the Aktiv head plate to the dovetail plate. Also, if you are looking for a replacement plate for the Aktiv8 head it is listed below. Sachtler Sideload Plate S/Ace Tripod QR Plate BH #SAWPDV1

Q: 4. Is it possible to buy one of the spreaders separately so that you have the option of a ground spreader or mid spreader, depending on the terrain of the shoot?

A: This kit for the Sachtler aktiv6 flowtech75 GS includes the ground-level spreaded. The mid-level spreader is available separately here: https://bhpho.to/3tA0hgw . Alternatively, you can start with the Sachtler aktive6 flowtech75 MS kit and buy the ground-level spreader. https://bhpho.to/3C1PZc7 https://bhpho.to/3C4LXQ3

Q: 5. What would be the total weight be without the spreader? Thank you.

A: The aktiv6 head is 5.7 lb and the flowtech 75 legs without the spreader are about 6lbs without the spreader.

Q: 6. Does it come with a camera plate and is that plate manfrotto style or proprietary?

A: The Sachtler Sideload Plate S/Ace Tripod QR Plate is only compatible with the aktiv6, aktiv8, aktiv10, FSB 4, FSB 6, FSB 8, FSB 6 Mk II, FSB 8 Mk II, FSB 10, FSB 10 Mk II, and Ace fluid heads.

Q: 7. The photographic illustrations that the shopper sees for this stand may cause confusion. This is for the 'LOW' profile base product. The photograph of the higher, rounded base version should be replaced with the correct photograph. I cannot make a question out of this. I hope that this is helpful to others and I hope that I haven't purchased the wrong product. ?

A: Thank you for bringing this to our attention. We will get the image fixed asap.

Q: 8. How does the Ethernet work? Is it just a plug in the sled? What about WiFi?

A: The Waterbird MS PRO 150 Multi Slider Mark II (59") (B&H# WAPROMKII150) plugs into DMX with a standard 3-pin XLR port or may be controlled using a mobile device with the proprietary Waterbird app. See below: Android https://bit.ly/3JpYwMh iOS https://apple.co/3mzGw9s

Q: 9. Does the app also control the DJI gimbal? The screenshots do not show any pan/tilt/roll settings?

A: When using the Waterbird MS PRO 150 Multi Slider Mark II with the DJI Ronin stabilizers you would need to add the Waterbird SK Ronin Adapter to add gimbal control. SK RONIN Adapter https://waterbird.at/shop/sk-ronin-adapter/

Q: 10. The Aktiv6 has 3+0 steps of drag and the Aktiv8 has 7+0. Is the total amount of drag the same on both with the Aktiv8 having finer control or does the Aktiv8 have more overall drag?

A: The total amount of drag is not the same on the Aktiv6 and Aktiv8. There are 4 more units of drag on the Aktiv8 than the Aktiv6.